I Notice
How Things
Break Down.

I've spent my career understanding how systems work, and more importantly, why they fail.

I started in a SaaS support role at Treez, an early-stage startup where the product and the team were both still taking shape. That environment taught me quickly that most operational problems are not technical at their core. They're structural. A poorly designed escalation path, a policy that seems clear on paper but becomes ambiguous in practice. I'm good at finding those gaps and closing them. At Treez that meant building a knowledge base where none existed, designing Zendesk workflows, and cutting repetitive ticket volume by 40% while the product was still actively evolving around us.

Nearly three years in Trust & Safety at Meta sharpened how I think under pressure. Working in a constantly evolving policy environment taught me how to make high-stakes decisions with incomplete information, stay consistent at scale, and know when escalation creates more value than immediate action. Reviewing more than 1,200 cases a day while maintaining 94%+ quality also gave me a front-row seat to how AI and human judgment work together, and where that partnership succeeds or falls short.

At Go Green, I owned operations end to end. I managed POS infrastructure, helpdesk support, vendor relationships, staff training, and the documentation that made all of it repeatable. I care about building systems that continue to work when I'm not in the room.

Outside of work, I'm fascinated by design, online culture, human behavior, and the ways technology shapes how people think, communicate, and make decisions. I pay attention to patterns that others often overlook, and that curiosity carries into everything I build.

Whether I'm improving a workflow, investigating a problem, creating documentation, or supporting AI-assisted operations, my approach is the same: understand the system, find the friction, and build something better.